Who we are
alb.contact is a trusted outsourcing company based in Kosovo, delivering professional BPO services to businesses across Europe. From debt collection to customer service and sales, we help companies cut costs, scale faster, and focus on growth.
Our mission
We exist to make outsourcing simple, reliable, and results-driven. By combining professional teams, cultural alignment, and multilingual skills, we enable our partners to operate more efficiently and profitably.
Why Kosovo?
Kosovo has become a strategic hub for Business Process Outsourcing (BPO) in Europe. Companies choose this destination not only for its competitive cost structure, but also for its skilled, multilingual workforce and strong cultural alignment with Western markets. The country offers a young and dynamic talent pool, experienced in customer service, finance, and sales operations.
By outsourcing to Kosovo, businesses gain access to professional teams that deliver European quality standards, while benefiting from significant cost savings and flexible scalability.
Cultural alignment with European clients
Multilingual workforce (Dutch, German, French, English, etc.)
Cost efficiency compared to Western Europe
How We Work ?
We integrate seamlessly with your operations, using clear processes and measurable KPIs:
Discovery & setup
Fast onboarding (<48h)
SLA-based performance
Continuous reporting & optimization
Our Values
Professionalism – Respectful, reliable, and compliant processes
Efficiency – More results in less time and with lower costs
Transparency – Clear reporting and open communication
