Our Services
we provide complete outsourcing solutions that let you focus on growth while we handle your operations.
Debt Collection
Late payments and unpaid invoices are among the biggest threats to a company’s financial health. Chasing after clients consumes valuable time and often damages relationships. With ALB Contact’s Debt Collection outsourcing, we take that burden off your shoulders. Our trained specialists follow a structured process — from friendly reminders to formal recovery steps — always maintaining a professional and respectful tone. This ensures faster collections without putting your client relationships at risk. The result: stable cash flow, reduced uncertainty, and more resources to reinvest in growth.
Why choose us for Debt Collection?
We combine professionalism with efficiency: collections without reputational damage.
Clear reporting and KPIs: you always know the recovery rate and cash flow improvement.
Customer Service
Customer support can make or break a company’s reputation. In today’s market, clients expect immediate responses, empathy, and a professional tone at any time of day. Our Customer Service outsourcing offers fully trained agents available 24/7, multilingual, and integrated with your preferred tools (phone, chat, email, social platforms). By delegating your support to ALB Contact, you guarantee satisfied customers, shorter response times, and lower operational costs.
Why choose us for Customer Service?
Multilingual and omnichannel: we meet your customers wherever they are.
SLA-based performance: measurable quality and response times you can rely on.
Administration
Back-office work is essential but drains time and energy from your core business. From data entry and document processing to invoicing and scheduling, administration tasks often overwhelm growing companies. At ALB Contact, we provide skilled administrative teams to handle these processes quickly, accurately, and securely. This frees you to focus on clients, sales, and strategy while we take care of the operational backbone.
Why choose us for Administration?
Guaranteed accuracy: double-check systems and compliance with international standards.
Scalable teams: increase or reduce admin support depending on your business needs
Survey Follow-Up
Customer feedback is a goldmine — but only if you know how to interpret and act on it. Basic survey data often lacks depth and context. That’s where our Survey Follow-Up outsourcing comes in. We personally reach out to customers after surveys, gather detailed insights, and transform them into actionable reports. By understanding what clients really think, you can refine your services, prevent churn, and discover new opportunities.
Why choose us for Survey Follow-Up?
Human-driven follow-ups: real conversations, not just numbers.
Actionable insights: structured reports that guide strategic decisions.
Personal Chats
In a world of automation, customers still crave genuine human interaction. Automated bots are fast but often fail to provide empathy or nuanced understanding. ALB Contact’s Personal Chats outsourcing ensures direct, human-to-human digital conversations that are both efficient and empathetic. Whether guiding a customer through a purchase or resolving a complex issue, our chat agents deliver clarity and satisfaction that strengthen brand loyalty.
Why choose us for Personal Chats?
Authentic human engagement: no bots, no scripts, just real conversations.
Customer-first focus: we resolve issues while creating positive experiences.
Sales Outsourcing
Building and scaling a sales team is expensive, time-consuming, and risky. Yet without a strong pipeline, growth stalls. Our Sales Outsourcing solution provides ready-to-perform sales professionals who handle outreach, qualification, follow-ups, and closing support. We align with your business goals, use proven sales playbooks, and deliver measurable results: more leads, higher conversion rates, and increased revenue. You get the benefits of a high-performing sales team without the overhead.
Why choose us for Sales Outsourcing?
Performance-driven: we tie results to KPIs like qualified leads and closed deals.
Cost-efficient growth: professional sales teams without fixed payroll burden.
Here's what our customers say
We struggled with late payments and poor cash flow. It was affecting our ability to invest and scale."
Cash flow stabilized in 3 months with a +40% recovery rate after outsourcing debt collection.
Agency from Geneva
Our small team couldn’t handle 24/7 customer inquiries. Response times were hurting our reputation.
With outsourced customer service, we achieved 95% CSAT and reduced response times by 60%.
Startup from Amsterdam
Managing administration and invoicing was consuming too much of our internal resources. By outsourcing administration, we cut internal workload by 50% and improved reporting accuracy to 99%.
Consulting firm from Paris
We were losing leads because our sales pipeline was unmanaged and follow-ups were inconsistent.
Our outsourced sales team generated +30% qualified leads and increased closed deals by 20%.
E-commerce brand from Berlin
Real companies, real challenges, real results.
Outsourcing that scales your business
Professional outsourcing solutions to reduce costs, improve efficiency, and drive growth.
We operate your support, finance back-office and growth functions, so you focus on strategy.
At alb.contact, we deliver five core outsourcing solutions: debt collection to secure cash flow, customer service for reliable 24/7 support, administration to keep operations clean and compliant, sales to grow pipeline and revenue, and survey follow-ups to capture insights and reduce churn. One team, clear SLAs, measurable KPIs, fast onboarding.
48h Average onboarding time
95% Customer satisfaction (CSAT)
30 Average pipeline growth with our sales teams
100% GDPR compliance & data security
Get in touch
Book a meeting with our team and discover how outsourcing can reduce your costs and boost productivity. Fill in the form and we’ll get back to you within 24 hours.
infos@alb.contact
